Send notice early
At least 24 hours is requested when possible, especially for larger or deadline-based cleanings.
Cancellation & rescheduling policy
Cancel or reschedule a cleaning appointment
Plans change. Call, text, or email as early as you can with the appointment details. I’ll confirm when the change is received and, for a reschedule, when a new time is available.
24 hours requested when possibleNo hidden cancellation termsNew times require confirmationOwner-led schedule review
Quick policy
Clear notice keeps the appointment simple.
The policy is designed to avoid surprises—not to make a schedule change harder.
Confirm the change
A reschedule is not complete until the new appointment is confirmed in writing.
Keep access current
Share updated keys, codes, parking, elevator, gate, water, or electricity details before arrival.
No hidden terms
A fee, deposit, booking hold, travel charge, or reserved-time term applies only when disclosed before booking.
Appointment change helper
Build a message that is ready to send.
Choose the change and add what you know. The preview, text link, and email link update automatically.
What needs to change?
Appointment details
Send what you know. Photos can be attached separately when the cleaning condition or scope has changed.
How changes work
The main appointment situations
Job-specific written terms shared before booking still apply where relevant.
Another time may be available
- More notice usually provides more options.
- Move-out and other deadlines can limit alternatives.
- The new time is not reserved until confirmed.
Release the appointment clearly
- Send the change by call, text, or email.
- Any fee or retained deposit must have been disclosed before booking.
- Repeated last-minute changes may affect future scheduling availability.
Entry details must be ready
- Missing keys, codes, parking, or gate access can stop service.
- Waiting time may be limited by the remaining route.
- A reserved-time charge applies only if disclosed before booking.
Time-sensitive cleanings
Move-in and move-out timing needs clear access.
Share the key, walkthrough, mover, utility, parking, elevator, or property-manager deadline as early as possible. If the home will not be empty or accessible as described, the scope or timing may need to change.
Safety, scope & touch-ups
Some conditions need a new plan before work continues.
Oahu Fresh Clean may stop, decline, or reschedule work when access is unsafe, utilities are unavailable, active pests or biohazards are present, or the actual condition is materially different from the confirmed scope.
Scope or safety review
- Blocked or unsafe access
- No water or electricity for required tasks
- Active pests, droppings, waste, blood, needles, or hazardous materials
- Hoarding, mold remediation, construction debris, or restoration work
Included-item touch-ups
For an item missed from the confirmed cleaning scope, send a photo or clear note within 24 hours after service. Permanent damage, staining, etching, worn finishes, restoration, or work outside the confirmed scope is not a touch-up.
Policy questions
Quick answers before you send the change
How much notice should I give?
As much notice as possible. At least 24 hours is requested when possible, especially for larger cleanings and appointments tied to keys, movers, walkthroughs, or deadlines.
Will I automatically be charged for canceling?
No automatic or hidden fee is stated on this page. A cancellation fee, retained deposit, travel charge, or reserved-time charge applies only when it was disclosed in the job-specific terms before booking.
What happens if the property cannot be accessed?
The appointment may need to be canceled or rescheduled. Waiting time may be limited by the schedule. Any no-access or reserved-time charge must have been disclosed before booking.
Can a move-out cleaning be rescheduled?
Sometimes, depending on the calendar and the property deadline. Send the new timing options immediately; the replacement time is not reserved until confirmed.
What if the cleaning scope changed?
Send the new rooms, priorities, condition details, and photos when useful. The time, scope, or price may need to be reviewed before the appointment continues.
Change the appointment
Send the details as early as possible.
Your change is reviewed directly by Oahu Fresh Clean. Use the helper, call or text, or send an email—and wait for confirmation before relying on a new appointment time.