House Cleaning Questions, Answered Clearly

Open the three-step price builder, choose the cleaning, add the home details, and select only the priorities you need. You can review the current itemized price before sending anything. If the home needs individual review, the request will clearly say so before submission.

Yes. Use the online price builder to choose the cleaning type, home details, condition, and optional priorities. Current starting prices are $119 for Regular Upkeep, $289 for Deep Cleaning, $289 for Move-In Cleaning, and $299 for Move-Out Cleaning. Targeted Deep Cleaning is $199 for up to two standard bathrooms or $239 for up to two standard bathrooms plus one standard kitchen. The complete request is reviewed before an appointment is confirmed, and Hawaiʻi GET is added where applicable.

Pricing depends on the cleaning type, home size, rooms, condition, and selected priorities. Regular Upkeep starts at $119, Deep Cleaning starts at $289, Move-In Cleaning starts at $289, and Move-Out Cleaning starts at $299. Targeted Deep Cleaning is $199 for up to two standard bathrooms or $239 for up to two standard bathrooms plus one standard kitchen. Build the current price online before submitting your request.

No. The price builder shows the current amount for the selections entered. An appointment is confirmed only after the request, condition, access, timing, location, and availability are reviewed.

The price updates as home size, rooms, condition, optional priorities, and eligible savings are selected. Work that cannot be priced safely online—such as unusual access, restoration, biohazards, heavy specialty work, or uncertain conditions—stays marked for individual review instead of being silently added.

Choose the service, enter the approximate home size, bedrooms, bathrooms, condition, and preferred timing. Photos are optional, but they can help clarify heavy buildup, appliances, floors, access, or anything that may need individual review.

No. Photos are optional. They are most useful when the condition, buildup, access, or a review-only request is difficult to explain in a short note.

Eligible Regular Upkeep savings are shown in the price builder when a weekly, every-two-weeks, or every-four-weeks schedule is selected. The current builder displays the applicable percentage and updated amount before the request is sent.

A 10% military discount is available for eligible current-visit scope. Eligibility is verified before confirmation, and the builder applies the best eligible current-visit option rather than stacking incompatible discounts.

A deposit or reserved-time requirement may apply to some jobs based on scope, timing, or schedule commitment. Any job-specific payment requirement is disclosed before the appointment is confirmed.

Deep Cleaning and Move-Out Cleaning include the first eligible small localized floor spot. Two to five total eligible spots are $49, and six to ten are $99. For Regular Upkeep, Move-In, or Targeted Cleaning, up to five eligible spots are $49. More than ten spots, large areas, floor stripping, restoration, unsafe scraping, paint, dye, or specialty-floor risk requires review.

Yes, as optional add-ons: up to 30 normally soiled dish items is $49, up to 50 clean and fully dry laundry items is $49, and standard accessible bed making is $19 per bed with customer-provided linens ready. Severely burned cookware, washing or drying laundry, ironing, organizing, unsafe bed access, and specialty handling are excluded or require review.

No. Removable electric-coil drip pans are not included in oven or stovetop cleaning. Replacement is recommended when they are burned, rusted, pitted, or permanently stained.

Choose Regular Upkeep for a maintained home, Deep Cleaning for a whole-home reset, Move-In before unpacking, Move-Out for an empty turnover, or Targeted Deep Cleaning when only bathrooms and possibly one standard kitchen need focused work.

Regular Upkeep maintains a home that is already manageable. The $119 starting tier covers a maintained studio or one-bedroom home with the first full bathroom included. Each additional bedroom is +$40, each additional full bathroom is +$40, and each half bathroom is +$20. The confirmed kitchen, bathrooms, reachable dusting, touchpoints, vacuuming, mopping, and other routine in-scope areas follow the checklist. Accumulated buildup may need Deep Cleaning or individual review first.

Deep Cleaning is a more detailed whole-home reset for accumulated dust, kitchen residue, bathroom buildup, baseboards, doors, edges, and areas missed during normal upkeep. Optional appliance interiors and other priorities are selected separately.

Move-In Cleaning is designed for an empty or nearly empty home before furniture and boxes limit access. It includes detailed reachable cleaning within the confirmed scope. Appliance interiors and cabinet or drawer interiors are not automatic unless selected or confirmed.

Move-Out Cleaning is for an empty or nearly empty turnover. The current scope includes a light allowance for one oven cavity and one empty standard refrigerator/freezer. Heavier appliance condition, additional cavities, interiors, and review-only work are handled through the selected options or individual review.

Targeted Deep Cleaning is a focused option for up to two standard bathrooms at $199, or up to two standard bathrooms plus one standard kitchen at $239. After the first two bathrooms, each additional full bathroom is +$59 and each additional half bathroom is +$39. Heavy bathroom buildup is +$59 per affected bathroom.

Yes. One selected lanai, porch, garage, or storage area can be added for $59 in standard condition or $99 for heavy buildup. Multiple areas, unusually large spaces, hazardous or unsanitary conditions, excessive stored belongings, exterior pressure washing, restoration, and specialty work still require individual review.

Interior cabinet, drawer, pantry, and closet cleaning requires the area to be empty, safely accessible, requested, and confirmed. Empty access does not make interiors automatic.

Oven and refrigerator interiors can be selected by condition. Move-Out includes the light allowance described above; Standard or Heavy condition adds the difference. Deep, Move-In, and eligible Targeted kitchen requests price appliance interiors separately.

A normal light amount of safely reachable interior window glass and sills is included in applicable whole-home services. One room with expanded interior glass, such as one continuous living-room window wall, is a $49 option. More than one room or specialty glass requires review. Screens are not removed or washed, and exterior or high-access glass is excluded.

A few incidental, safely reachable wall marks may remain included. Focused wall touch-up is +$35 per individual wall. Extensive wall washing, ceilings, smoke or grease residue, failing paint, restoration conditions, unusual surfaces, and unsafe-height work require individual review.

If you are present when the cleaning is finished, I recommend a final walk-through so we can review the confirmed scope together. If an item included in the confirmed scope was missed, send photos or notes within 24 hours. I’ll review it promptly and, when access and scheduling allow, arrange one return touch-up for the missed area. This does not cover permanent staining, pre-existing damage, restoration, new mess, unsafe conditions, or work that was not selected.

Yes. A receipt is provided after the cleaning is completed and payment is recorded. It can include the service date, property address, cleaning service performed, business information, and amount paid.

No. Deposit decisions are made by the landlord, property manager, housing office, or other responsible party. Oahu Fresh Clean provides the confirmed cleaning service and documentation of completed work.

Send the written inspection notes and photos within 24 hours of the completed cleaning. If the concern is for an item included in the confirmed scope, I’ll review it promptly and, when access and scheduling allow, arrange one return touch-up for the missed area. This does not guarantee inspection approval or a deposit return.

Yes. Move-Out Cleaning works best after personal items, food, trash, furniture, and boxes are removed. When items remain, only safely reachable areas can be cleaned unless a different scope is confirmed.

Sometimes, but it is usually less efficient because movers can block floors, cabinets, bathrooms, parking, and access. The clearest turnover is normally scheduled after the home is empty and before the final walkthrough or key handoff.

Light trash handling to available onsite bins may be possible when discussed first. Dump runs, furniture removal, large abandoned items, hazardous materials, and unsafe waste are outside normal residential cleaning unless separately reviewed.

Yes, when the schedule, location, scope, and access fit. Include the inspection or key deadline, home details, and any written requirements when you send the request.

Yes. I bring prepared cleaning supplies, fresh microfiber, and surface-appropriate tools for the confirmed scope. Share any product, scent, allergy, or delicate-surface concern before scheduling.

I use eco-conscious choices where practical, including measured concentrates, fresh microfiber, neutral floor care where appropriate, and targeted specialty products only where needed. I do not make a blanket green or non-toxic promise for every surface or buildup condition.

Product choice depends on the surface and task. Pets should stay away from active cleaning areas, equipment, open doors, and wet surfaces until the area is ready for normal use.

Yes, when a pet could escape, react to equipment, enter wet work areas, or make safe access difficult. Tell me about pets before the appointment so the cleaning plan can account for them.

Often, yes. A client-supplied product can be discussed before the appointment when it fits the material, cleaning goal, label directions, and confirmed scope.

Mold remediation is not included. Limited surface attention may be possible only when the condition is minor and safe, but active growth, recurring moisture, unsafe material, or remediation-level work requires an appropriate specialist.

Pest droppings, human waste, blood, active infestations, hoarding hazards, and other biohazard conditions are not standard residential cleaning. Safe remediation or specialist handling may be required before normal cleaning can proceed.

Not always. Cleaning can improve removable soil, grease, dust, soap scum, and mineral buildup, but it cannot guarantee reversal of etching, corrosion, worn finishes, failed caulk, damaged grout, permanent staining, or material damage.

Oahu Fresh Clean serves Honolulu and listed Oʻahu communities across Town, South and East Oʻahu, Central and West Oʻahu, and Windward Oʻahu. Availability depends on schedule, scope, access, location, and the requested service.

These Windward communities are included in the current service-area directory. Send the service type, home details, location, and preferred timing so availability can be reviewed.

These Central and West Oʻahu communities are included in the current service-area directory. Final scheduling still depends on the request, access, timing, and route availability.

No. Oahu Fresh Clean is a mobile residential cleaning service. Work is performed at the confirmed home, condo, apartment, rental, or turnover property.

No, as long as safe access is arranged, the confirmed scope is clear, and any building, parking, gate, key, elevator, or lockbox instructions are provided before arrival.

Pick up personal items from surfaces when practical, secure pets when needed, and share priority areas before the visit. This helps the confirmed cleaning time go toward the actual cleaning.

Remove personal items and trash, empty any cabinets or drawers requested for interior cleaning, keep water and electricity available, and provide clear access, parking, key, gate, and deadline information.

Cleaning is substantially limited without working water and electricity. Move-In and Move-Out Cleaning normally require both utilities for proper vacuuming, rinsing, appliance work, and surface cleaning.

Share the building name, unit, parking instructions, gate or elevator process, stairs, loading restrictions, key or lockbox plan, and any paid parking. Do not place full alarm codes or unnecessary sensitive information in a public message.

Call, text, or email as early as possible. A new time is not confirmed until Oahu Fresh Clean replies. The current Cancellation and Rescheduling Policy explains the process and any job-specific terms disclosed before booking.

Yes, within the confirmed visit scope and available time. Share the change before the appointment when possible. Added work or a materially different condition is confirmed before it is added.